Maintenance and Service Guide

Maintenance and Service Guide free pdf ebook was written by Hewlett-Packard Company on July 13, 2004 consist of 272 page(s). The pdf file is provided by www.hp.com and available on pdfpedia since June 04, 2012.

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Maintenance and Service Guide pdf




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Maintenance and Service Guide - page 1
Maintenance and Service Guide HP Pavilion zx5000 Notebook PC HP Pavilion zv5000 Notebook PC Compaq Presario R3000 Notebook PC Series HP Compaq Business Notebook nx9100 Series Document Part Number: 335402-003 July 2004 This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts, troubleshooting notebook problems, and performing notebook disassembly procedures.
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Maintenance and Service Guide - page 2
© Copyright 2004 Hewlett-Packard Development Company, L.P. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. SD Logo is a trademark of its proprietor. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Maintenance and Service Guide HP Pavilion zx5000 Notebook PC HP Pavilion zv5000 Notebook PC Compaq Presario R3000 Notebook PC Series HP Compaq Business Notebook nx9100 Series Third Edition July 2004 First Edition February 2004 Document Part Number: 335402-003
Maintenance and Service Guide - page 3
Contents 1 Product Description 1.1 1.2 1.3 1.4 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–28 2 Troubleshooting 2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 2–2 Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . 2–3 Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–4 Selecting from the Security Menu . . . . . . . . . . . . . . 2–5 Selecting from the Advanced Menu . . . . . . . . . . . . . 2–6 2.2 Using Diagnostics for Windows . . . . . . . . . . . . . . . . 2–8 Obtaining, Saving or Printing Configuration Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8 Obtaining, Saving or Printing Diagnostic Test Information . . . . . . . . . . . . . . . . . . . 2–9 2.3 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . 2–11 Flowchart 2.1—Initial Troubleshooting . . . . . . . . . 2–12 Flowchart 2.2—No Power, Part 1. . . . . . . . . . . . . . 2–13 Flowchart 2.3—No Power, Part 2. . . . . . . . . . . . . . 2–14 Flowchart 2.4—No Power, Part 3. . . . . . . . . . . . . . 2–15 Flowchart 2.5—No Power, Part 4. . . . . . . . . . . . . . 2–16 Flowchart 2.6—No Video, Part 1 . . . . . . . . . . . . . . 2–17 Maintenance and Service Guide iii
Maintenance and Service Guide - page 4
Contents Flowchart 2.7—No Video, Part 2 . . . . . . . . . . . . . . Flowchart 2.8—Nonfunctioning Port Replicator (if applicable) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Flowchart 2.9—No Operating System (OS) Loading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Flowchart 2.10—No OS Loading, Hard Drive, Part 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Flowchart 2.11—No OS Loading, Hard Drive, Part 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Flowchart 2.12—No OS Loading, Hard Drive, Part 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Flowchart 2.13—No OS Loading, Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Flowchart 2.14—No OS Loading, CD-ROM or DVD-ROM Drive . . . . . . . . . . . . . . . . . . . . . . . . . . Flowchart 2.15—No Audio, Part 1. . . . . . . . . . . . . Flowchart 2.16—No Audio, Part 2. . . . . . . . . . . . . Flowchart 2.17—Nonfunctioning Device. . . . . . . . Flowchart 2.18—Nonfunctioning Keyboard . . . . . Flowchart 2.19—Nonfunctioning Pointing Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . Flowchart 2.20—No Network/Modem Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18 2–19 2–20 2–21 2–22 2–23 2–24 2–25 2–26 2–27 2–28 2–29 2–30 2–31 3 Illustrated Parts Catalog 3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–2 3.2 Major Components— HP Pavilion zv5000 and zx5000 . . . . . . . . . . . . . . . 3–3 3.3 Major Components—HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 Series . . . . . . . . . . . . 3–15 3.4 Miscellaneous Plastics Kit Components . . . . . . . . . 3–29 3.5 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–30 3.6 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–32 iv Maintenance and Service Guide
Maintenance and Service Guide - page 5
Contents 4 Removal and Replacement Preliminaries 4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . Plastic Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4.3 Preventing Damage to Removable Drives . . . . . . . . 4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4.5 Packaging and Transporting Precautions . . . . . . . . . 4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–1 4–2 4–2 4–2 4–3 4–4 4–5 4–6 4–7 5 Removal and Replacement Procedures 5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2 5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3 5.3 Preparing the Notebook for Disassembly . . . . . . . . . 5–5 5.4 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–10 5.5 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11 5.6 Combination Drive . . . . . . . . . . . . . . . . . . . . . . . . . 5–16 5.7 Heat Sink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–21 5.8 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–27 5.9 Strip Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–30 5.10 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–32 5.11 Modem Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–34 5.12 Mini PCI Communications Card. . . . . . . . . . . . . . 5–35 5.13 Primary Memory Module . . . . . . . . . . . . . . . . . . . 5–37 5.14 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–39 5.15 Base Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–47 5.16 Speaker Assembly. . . . . . . . . . . . . . . . . . . . . . . . . 5–50 5.17 LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–53 5.18 TouchPad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–57 5.19 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–64 5.20 Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–76 5.21 Upper Logic Audio Board. . . . . . . . . . . . . . . . . . . 5–79 Maintenance and Service Guide v
Maintenance and Service Guide - page 6
Contents 6 Specifications A Connector Pin Assignments B Power Cord Set Requirements General Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . B–1 Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B–2 C Screw Listing Index vi Maintenance and Service Guide
Maintenance and Service Guide - page 7
1 Product Description The HP Pavilion zv5000 and zx5000 notebook PCs, the HP Compaq Business Notebook nx9100 Series, and the Compaq Presario R3000 notebook PC offer advanced modularity; a 64-bit Mobile Intel® Pentium® 4 processor, 64-bit AMD Athlon 64 processor, or 32-bit AMD XP-M processor; an ATI MOBILITY RADEON 9600 Pro graphics controller with 64 or 32 MB of discrete video memory; and extensive multimedia support. Maintenance and Service Guide 1–1
Maintenance and Service Guide - page 8
Product Description HP Pavilion zv5000 and zx5000 Notebooks HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 Notebooks 1–2 Maintenance and Service Guide
Maintenance and Service Guide - page 9
Product Description 1.1 Features Mobile Intel Pentium 4 3.06-, 2.80-, 2.66-, and 2.40-GHz processors, all with 512-KB L2 cache, varying by notebook model - or - Intel Pentium 4 DT 3.20-, 3.06-, 2.80-, 2.66-, and 2.40-GHz processors, all with 256-KB L2 cache, varying by notebook model - or - AMD Athlon 64 1.8-, 2.0-, and 2.2-GHz processors, all with 1-MB L2 cache, varying by notebook model - or - AMD Athlon XP-M 1.6-GHz processor with 256-KB L2 cache 15.4-inch wide UXGA (1600 × 1200), 15.4-inch wide XGA (1024 × 768), or 15.0-inch XGA (1024 × 768) TFT displays with over 16.7 million colors, varying by notebook model ATI MOBILITY RADEON 9600 Pro graphics controller with 64 or 32 MB of video memory, varying by notebook model 80-, 60-, 40-, or 30-GB high-capacity hard drive, varying by notebook model 256-MB DDR synchronous DRAM (SDRAM) at 333 MHz, expandable to 2.0 GB Microsoft® Windows® XP Home Edition and Microsoft Windows XP Professional Full-size Windows keyboard with integrated numeric keypad TouchPad pointing device Integrated 5-in-1 Memory Reader slot Integrated 10/100/1000BaseT Ethernet local area network (LAN) NIC with RJ-45 connector Maintenance and Service Guide 1–3
Maintenance and Service Guide - page 10
Product Description Integrated wireless support for Mini PCI 802.11a/b/g LAN devices 2 Type II PC Card slots with support for both 32-bit (CardBus) and 16-bit PC Cards External 120-watt AC adapter and power cord 12- or 8-cell Li-Ion battery pack Stereo speakers Support for the following devices in the MultiBay: 24X Max DVD+RW/R and CD-RW Combo Drive 24X Max DVD/CD-RW Combo Drive 8X Max DVD-ROM Drive 24X Max CD-ROM Drive 8-cell Li-Ion battery pack Connectors for: RJ-11 (modem) RJ-45 network interface card (NIC) Universal Serial Bus (USB) v. 2.0 (3) S-Video Parallel External monitor DC power Docking 1394 digital Microphone Stereo speaker/headphone Infrared port 1–4 Maintenance and Service Guide
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